Terms & Conditions
Hire tariffs are calculated based on one day events, with the hire period lasting two days; beginning at midday on the preceding day and ending at midday on the following day. Extra time may be arranged but will be chargeable. In most cases if the event takes place on a Saturday, the hire period is automatically extended to midday on the following Monday at no extra charge. Should you wish for a longer hire period please get in touch.
It is very important that all items are checked as soon as you receive them as any damages or order errors must be reported to us within 4 hours of the delivery/collection.
We take bookings up to 12 months in advance, therefore as soon as you have a confirmed date for your event we recommend securing the items and date with us to avoid disappointment. In order to confirm the booking we require a deposit of 50% of the total hire charge which is payable when submitting the booking form. This deposit is non-refundable. The remaining balance is due no later than 28 days before the event. All bookings are subject to a £100 damages deposit (£200 for the light up letters) which will be added to your total bill, then refunded after the return of the hire items, minus any charges for breakages or damages. Please note that in some cases the damages charge may exceed the deposit given. In this case an invoice will be sent to you and will be payable within 28 days.
Once the 50% deposit has been received we will contact you in writing to confirm your booking. Please note that your booking is secured only after you have received the deposit.
In the event of a cancellation less than 6 months prior to the event date, unfortunately your non-refundable deposit will be retained. If a cancellation is made more than 6 months before the event, all monies will be returned in full. Should you need to change the date of your event we will endeavour to provide the items you require for your new date, however this may not be possible and we cannot be held responsible if we are unable to do so and the deposit will be retained.
We offer a free delivery service within our LA23 2NN radius. Delivery and collection outside of this radius can be arranged (depending on distance) and will be charged at 75p per mile per trip, therefore £1.50 per mile for both delivery and collection. We do recommend that you purchase a suitable wedding insurance for your peace of mind as our equipment is expensive to replace.